• Presale begins 11/7/23 at 10:00am and ends on 11/13/23 at 11:59pm
• Advance Sales or Special Promotions may be available to Preferred Customers. Become a Preferred Customer @ FeldEntertainment.com.

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  All guests age 2 & older are required to have a ticket.
• No costumes for guests 14 & older.
• Please monitor massmutualcenter.com for health and safety policies, including face covering and entry requirements, which are subject to change.
• All tickets are subject to availability.
• Prices are subject to change. Ticket prices may fluctuate, based on demand, at any time.
• Visit DisneyOnIce.com for more info.

Looking to entertain family, clients or employees? MassMutual Center can assist in putting together a group sales package for you. 

MassMutual Center offers a variety of entertainment options for you and your group including concerts, family shows, and sporting events in Springfield, Massachusetts.  

For questions and more information on group sales and discounts, please contact mmcgroupsales@mgmspringfield.com or call (413)-271-3641.

Adults & children, ages 2 and up, must have BOTH a Character Experience ticket and a Disney On Ice show ticket to attend experience. Children must be accompanied by an adult.

Enhance your Disney On Ice show ticket with a preshow Character Experience

-Access to a private event with dance party, crafting, and interactive time with Anna and Elsa.

-Photo opportunities with Anna and Elsa.

Other Info

-Experience length is approximately 45 minutes but may vary based on attendance.

-Photo opportunities are for your personal enjoyment only. Please remember to bring your device.

-Experience & venue rules must be followed at all times.

-Character availability and experience prices, elements, locations, dates & times are subject to restriction, change or cancellation, including due to local requirements, which may change at any time.

By participating, guests confirm that they do not have any COVID-19 symptoms or recent exposure and agree to follow any applicable health & safety protocols.

For an exclusive experience in our arena during an event, our Executive Suites are available to book. From incredible views, to a private bar and catering options, this exclusive area is the perfect setting for any event.

For rates and availability, please email eodonnell@mgmspringfield.com

If necessary, guests may bring strollers for an infant/small child to events in the Arena and Convention Center. Please note you may not leave strollers in the aisles, stairwells, or exits. MassMutual Center is not responsible for any lost, stolen, or damaged strollers. Any bags under or on top of the stroller will need to be opened for inspection by security. You must remove the child from the stroller and fold the stroller when going up or down stairs or escalators.  

The Civic Center Parking Garage is currently closed and under construction on Bruce Landon Way. Parking options are available with the Springfield Parking Authority along with MGM Springfield.  Click here for directions and more information.

Click here for other Preferred Parking Partners

A limited number of accessible parking spaces are available on Bruce Landon Way and Dwight Street on a first-come, first-served basis.  You will be required to show your accessible vehicle hang tag or have the accessbile plate on your vehicle in order to gain access to these spaces.

Should these locations reach full capacity by your time of arrival to the MassMutual Center and you still require accessible parking, city street accessible spaces will be available on a first-come, first-served basis.

• No Bags, backpacks, or brief cases except for: 
           1. Clutch/Purse no larger than 5"x 7"        
           2. Medical Bag        
           3. Diaper Bag (with child in attendance)
• Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
• Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
• Selfie Sticks, Tripods, Monopods
• Outside Food, Beverage, or Alcohol
• Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
• Laptops, Tablets, Personal Computers, or Two-Way Radios
• Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
• Illegal Drugs or Substances
• Flammable Liquids, Aerosol Cans, or Permanent Markers
• Flashlights, Laser Pointers, Flares, or Fireworks
• Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
• Balloons, Balls, Projectiles, or Optical Illusions
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
• Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
• Flowers (unless otherwise permitted by Tour Production)
• Seat Cushions or Booster Seats
• Patrons Without Shoes or Shirt
• Masks, Chains, or Studded Belts/Bracelets
• Drones (without prior written consent from MassMutual Center Management)
• Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
• Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Arena Management
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by MassMutual Center Management. Management reserves the right to prohibit or remove a sign or banner at any time. 

Effective immediately, Oak View Group (OVG) and the MassMutual Center announce that all Food and Beverage point of purchases throughout the Arena and Convention Center will now be cashless.  Cashless forms of payment include credit and debit cards. Make sure you keep your ID, credit and/or debit cards separate from your mobile phone.  
Click here for a list of food & beverage options.