• All guests age 2 & older are required to have a ticket.
• No costumes for guests 14 & older.
• Please monitor massmutualcenter.com for health and safety policies, including face covering and entry requirements, which are subject to change.
• All tickets are subject to availability.
• Prices are subject to change.
• Visit DisneyOnIce.com for more info.

For an exclusive experience in our arena during an event, our Executive Suites are available to book. From incredible views, to a private bar and catering options, this exclusive area is the perfect setting for any event.

For rates and availability, please email eodonnell@mgmspringfield.com

If necessary, guests may bring strollers for an infant/small child to events in the Arena and Convention Center. Please note you may not leave strollers in the aisles, stairwells, or exits. MassMutual Center is not responsible for any lost, stolen, or damaged strollers. Any bags under or on top of the stroller will need to be opened for inspection by security. You must remove the child from the stroller and fold the stroller when going up or down stairs or escalators.  

The Civic Center Parking Garage is currently closed and under construction on Bruce Landon Way. Free parking is available at the MGM Springfield Parking Garage. Other alternative paid parking options are available with the Springfield Parking Authority. To contact SPA, call 413-787-6118 or email info@parkspa.com.

Click here for other Preferred Parking Partners

Limited complimentary accessible parking is available across from the MassMutual Center box office at the Bruce Landon Way surface lot (East Court Lot - 22 Bruce Landon Way). If you require accessible parking, a limited number of spaces will be available in this lot. You will be required to show your accessible vehicle hang tag to gain access to the lot.

Should the East Court Lot reach full capacity by your time of arrival to the MassMutual Center and you still require accessible parking, city street accessible spaces will be available on a first-come, first-served basis on the corner of Bruce Landon Way and Dwight Street. For a visual representation, please refer to the map below.

• No Bags, backpacks, or brief cases except for: 
           1. Clutch/Purse no larger than 5"x 7"        
           2. Medical Bag        
           3. Diaper Bag (with child in attendance)
• Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
• Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
• Selfie Sticks, Tripods, Monopods
• Outside Food, Beverage, or Alcohol
• Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
• Laptops, Tablets, Personal Computers, or Two-Way Radios
• Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
• Illegal Drugs or Substances
• Flammable Liquids, Aerosol Cans, or Permanent Markers
• Flashlights, Laser Pointers, Flares, or Fireworks
• Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
• Balloons, Balls, Projectiles, or Optical Illusions
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
• Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
• Flowers (unless otherwise permitted by Tour Production)
• Seat Cushions or Booster Seats
• Patrons Without Shoes or Shirt
• Masks, Chains, or Studded Belts/Bracelets
• Drones (without prior written consent from MassMutual Center Management)
• Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
• Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Arena Management
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by MassMutual Center Management. Management reserves the right to prohibit or remove a sign or banner at any time. 

IMPORTANT - PLEASE READ:

ASSUMPTION OF RISK: The Venue operates and maintains its premises to protect against the exposure of the COVID-19 virus in accordance with federal and state guidelines. As noted by government health officials, complete isolation from the virus is impossible.  Accordingly, the Venue cannot and does not promise to eliminate the risk of exposure to COVID-19 and cannot and does not promise that the Ticket Holder will not contract COVID-19. The Ticket Holder acknowledges that the Venue has informed him/her that the Venue is not risk-free, that it is possible that the Ticket Holder may contract COVID-19 during his/her presence at the Venue, and that Ticket Holder freely chooses to enter and/or reside in the Venue with awareness of the associated risks.