MassMutual Center staff has one vital credo: "Service First". That desire to provide outstanding service extends into every one of the MMC's specialized service areas. Our support personnel are experienced professionals, committed to making certain that every minute of your event runs smoothly. From the initial planning stages to post-event analysis, we'll handle each detail with passion and a dedication to excellence. Choosing the MassMutual Center provides an unexpected dividend: you can concentrate on your business. And isn't that your goal?

Convention Services
Customer Service Center
Technical and Utility Services
Medical Services
Food & Beverage Services
AV Services
Security Services
Cleaning Services

Convention Services  Return to top
To assist with your event planning, a dedicated convention services coordinator is assigned to each event. This person serves as the main point of contact between the MMC staff and the event planner. In addition to creating an event resume detailing the event schedule, exhibit requirements, room sets, and building service needs, your coordinator will schedule a pre-convention meeting, conduct operational site visits, provide on-site assistance and orchestrate the final invoice.

Customer Service Center  Return to top
The Customer Service Center will assist exhibitors with the coordination of their service orders. The Customer Service Representative is the exhibitor's point of contact for any questions or information requests about the MMC. A Customer Service Desk is located in the General Contractor's service area. If you have questions or need additional information, please contact the MMC Customer Service Center at 413-787-6610 or click here.

Technical and Utility Services  Return to top
The MMC offers the most advanced user-support system of technical services of any convention facility in the world. These include state-of-the-art connectivity, with data and telecom services conveniently accessed from floor boxes right in the center of the exhibit halls! Specifications are as follows:

Utilities
Power, Data, AV, Water, and Gas Floor Boxes:

• 100 amp 120/ 208V 3-phase pin and sleeve with sub fed 30 amp 120/ 208V, 3-phase, twist lock NEMA L21-30R receptacle and 2 - 20 amp 120V GFI receptacles
• 30 amp 120/ 208V 3-phase dedicated twist-lock NEMA L21-30R receptacle
• 10 - category 6 telecommunications cables with 8 Strand Multi-Mode Optical Fibers
• 1 - Microphone tie cable
• 1 - RG-6 Broadband 18 Ga. Cable
• 2 - RG59U Coax 20 AWG Video Cable High Voltage:
• 200 amp 277/ 480V bus duct at the low roof/ 10' sections 90' on center
• 200 amp 277/ 480 V floor boxes 60' on center at the high roof
• 200 amp 120/208V bus duct at the low roof/ 50' sections 90' on center

Water, Waste Water Drain, and Compressed Air:

• 30' x 60' on center
• 3/4" Non-potable water, 3/4" compressed air and a 3" waste water drain

Medical Services  Return to top
The MMC features the on-site services of a Emergency Medical Technician. We will be happy to provide additional support depending upon the special requirements of your event.

Food & Beverage Services  Return to top
The Boston Culinary Group's services can provide catering or banquet services to any location in the convention center. Our sales department will guide you through meeting room and exhibit hall catering options as well as receptions and seated banquets. Whether you require service for 10 or 1,000, we have what you need. Choose from our vast array of preset menu selections or let our chef tailor a menu to suit your individual needs. The Catering Menu includes the following:

• Continental Breakfasts
• Breakfast Plates
• Breakfast Buffets
• Luncheon Table Service
• Sandwich Menu, Seated or Buffet
• Lunch and Dinner Buffets
• Plated Dinner
• Cocktail Party Centerpieces
• Hot and Cold Hors D'oeuvres
• Bar Service

During the planning stages, a Boston Culinary Groups representative will contact you directly to determine your food and beverage requirements. Any questions regarding food and beverage should be directed to the Banquet Manager, Boston Culinary Group.

AV Services  Return to top
The MMC offers complete Audio/Visual services.

Security Services  Return to top
The MMC provides a security team of officers for access control and floor patrol for the entire building. This team is also trained in emergency response for fire, medical, crowd control, and to identify safety hazard or public safety related violations.The MMC offers uniformed security guards for any exhibitor wishing to order the service for their exhibit booth.

Cleaning Services  Return to top
The MMC offers complete and professional cleaning services before, during and after every event and function held at the facility. Public areas are meticulously maintained on a complimentary basis. Efficient and economical services for individual exhibitors and special event areas are available on-site and can be pre-ordered, including daily cleaning and porter services.