TICKETS
All tickets, including those for guests with disabilities, may be purchased over the phone from the MassMutual Center Box Office at (413) 787-6600.Tickets may also be purchased in person from the MassMutual Center Box Office, Monday through Friday, 9AM to 5PM. One companion seat is available for each wheelchair seat. Additional companion seats can be purchased based on availability.Please identify your need for special seating at the time of ticket purchase.

At the event, disabled seating is accommodated based on availability.  If you need to exchange a disabled ticket or have any other ticket questions, please contact the MassMutual Center Box Office at (413) 787-6600 as soon as possible.

PARKING & DROP OFF AREAS
The MassMutual Center has a parking garage located directly across from the building with disabled parking on all levels. The MassMutual Center also offers convenient drop-off and pick-up areas for guests, taxis and limousines located along Falcons Way.  

GUEST SERVICES
Guest Services is located behind section 2 on the concourse at the MassMutual Center. The Guest Service staff will assist you with questions and Lost and Found inquiries during events. A calendar for upcoming events and general information regarding Springfield is also available.

CONCESSIONS
Concession locations, food and beverage kiosks, club room, and the bar are wheelchair accessible. All MassMutual concession stands accept debit and credit cards. For additional assistance, please contact a MassMutual team member.

RESTROOMS
All restrooms in the MassMutual Center are accessible to our guests with disabilities.

SERVICE ANIMALS
Trained guide dogs and service animals assisting guests are welcome at the MassMutual Center. All service animals must remain on a leash or in a harness at all times.

SEATING CHARTS-  Click here for seating in different arena layouts.

FIRST AID
First Aid services are available during all events. The first aid station is located on the concourse of the MassMutual Center.

IN CASE OF AN EMERGENCY EVACUATION
If you are in a wheelchair, trained employees will assist with the evacuation of disabled persons in the event of an emergency.

ENTRANCES & ELEVATORS

All Entrances for the Arena and Convention Center are located on Falcons Way. Elevators are also located at this entrance.